Service Fulfilment Policy

Nature of Fulfilment
ZivroFix primarily provides on-site home repair, maintenance and related services. This is a service-fulfilment model; physical shipping is generally not required for a normal service booking. Where parts or materials are required as part of a service, they are handled in connection with that service rather than as a standalone retail shipment unless specifically stated otherwise.

Service Location
Services are fulfilled at the customer-provided address within an active ZivroFix service area. ZivroFix currently focuses on Agra, Uttar Pradesh, India. A booking may be declined or rescheduled if the address is outside the active service area or the required service is unavailable there.

Booking Confirmation
After a booking request is submitted, the request is reviewed/confirmed according to service and professional availability. Customers should provide a reachable mobile number and accurate address to help avoid delays.

Scheduling & Technician Assignment
A technician or service professional is assigned according to availability and the type of service required. Requested dates/times are subject to operational availability. If a scheduled visit cannot be fulfilled, ZivroFix may contact the customer to arrange an alternative slot.

Inspection & Additional Work
For repair services, the actual fault may only be known after inspection. If additional repair, replacement parts or materials are required beyond the initially booked scope, the customer will be informed of applicable charges before the additional work is undertaken.

Completion
After the agreed service is performed, the booking may be marked completed in the ZivroFix system. Any applicable invoice, service record or warranty information may be provided according to the service and platform features available.

Delays
Service timing can be affected by technician availability, traffic, weather, customer availability, complexity of the fault or spare-part availability. ZivroFix will make reasonable efforts to communicate material scheduling changes.

Service Issues
If the booked service was not provided as agreed or there is a genuine fulfilment issue, customers should contact ZivroFix support with their Booking ID so the matter can be reviewed.