Cancellation & Refund Policy

Booking Cancellation
A customer may request cancellation before the technician or service professional begins the booked service. If the professional has already reached the location, inspection has begun, work has started, or costs have already been incurred specifically for the booking, any refund will be assessed according to the circumstances and applicable charges.

Cases Where a Refund May Be Considered
A refund may be considered where an online payment was deducted but a valid booking was not successfully created, a duplicate payment was made for the same booking, ZivroFix is unable to provide a confirmed prepaid service, an eligible booking was cancelled before service commencement, or another genuine payment/service issue is approved after review.

Non-Refundable or Partially Refundable Amounts
Charges for services already completed may not be refundable. Inspection/visit charges for an inspection already performed may also be non-refundable where applicable. Spare parts, materials or special items already purchased, installed or used for the customer's approved service may be non-refundable or may be deducted from an otherwise eligible refund, subject to the circumstances and applicable law.

How to Request a Refund
Contact ZivroFix support using the details shown on this page. Please provide the Booking ID, registered mobile number, payment/transaction reference, amount and a short description of the issue. Additional information may be requested where reasonably necessary to verify the transaction or service status.

Refund Review
Refund requests are reviewed against booking status, payment records, service progress and any costs already incurred. Approval is not automatic merely because a request is submitted. We will communicate the outcome after reasonable verification.

Refund Method & Processing
Approved online-payment refunds are normally initiated to the original payment method. After initiation, the time taken for the amount to reflect in the customer's account depends on the bank, card issuer, UPI provider or payment service provider and is outside ZivroFix's direct control.

Failed or Pending Transactions
For a failed or pending payment, customers should first check whether the amount has been automatically reversed by their bank/payment provider. If the amount remains deducted and the booking/payment status is incorrect, contact ZivroFix support with the transaction details so the case can be reviewed.