Pricing & Payment Policy

Starting Prices
Prices displayed on ZivroFix service cards may be labelled as Starting Price, Starts From or similar wording. Such a price represents the basic or initial service charge for the stated scope and is not necessarily the final repair cost.

What Can Change the Final Price
The final amount may depend on the actual fault, equipment condition, labour required, service complexity, spare parts, replacement components, materials and any additional work requested or approved by the customer.

Estimate Before Additional Work
Where inspection shows that additional work, parts or materials are required beyond the basic booked scope, the customer should be informed about the applicable additional charges before that extra work is performed. The customer may decide whether to proceed with the additional work, subject to any applicable inspection/visit charge already incurred.

Online Payments
Payment methods made available on the ZivroFix website may include payment options supported by our payment gateway. Online payments collected through ZivroFix are for genuine service bookings and related customer-authorized charges.

Payment Security
Payment processing may be handled by an authorized third-party payment gateway. Customers should never share their UPI PIN, card PIN, OTP or internet-banking password with a technician or ZivroFix support representative.

Payment Status
A transaction may occasionally remain pending because of bank or payment-network processing. If money is deducted but the website does not correctly reflect the payment or booking, contact ZivroFix support with the transaction reference for review.

Invoices & Records
Where available, a booking or payment record/invoice may reflect the service and applicable charges. Customers should retain their Booking ID and payment reference for support, cancellation or refund queries.

Refunds
Eligible refunds are handled according to the ZivroFix Cancellation & Refund Policy and are normally initiated to the original payment method after approval.