Terms & Conditions

Acceptance of Terms
By accessing the ZivroFix website, creating a booking or using a ZivroFix service, you agree to these Terms & Conditions and the policies displayed on this website. If you do not agree, you should not proceed with a booking or payment.

Customer Information
Customers must provide accurate and complete information including name, mobile number, service address and service requirement. Incorrect, incomplete or unreachable contact information may delay, reschedule or prevent service fulfilment.

Service Availability
Services are subject to location, technician/service-professional availability, working hours, required skills, spare-part availability and other operational conditions. A requested time slot does not create an unconditional guarantee where circumstances outside reasonable operational control prevent fulfilment.

Inspection & Scope of Work
Some repair services require inspection before the exact fault and final work can be determined. A starting price displayed online may cover an initial/basic service scope and may not include parts, materials or additional repair work.

Pricing & Additional Charges
Final charges may vary based on the actual fault, equipment condition, work required, spare parts, materials and additional services requested or approved by the customer. Where significant additional work or materials are required, the customer should be informed of the applicable charges before proceeding.

Payments
Customers agree to pay the applicable charges for services and additional work they authorize. Online payments may be processed by third-party payment service providers. A successful payment does not change the actual scope of a service beyond what was booked or subsequently authorized.

Cancellation, Rescheduling & Refunds
Cancellation and refund requests are handled according to the ZivroFix Cancellation & Refund Policy. Rescheduling is subject to service-professional and time-slot availability.

Customer Responsibilities
Customers should provide safe and reasonable access to the service location and equipment. Customers should not request a technician to perform unsafe, unlawful or unrelated work. Customers should review and approve additional work and charges before such additional work is undertaken.

Parts & Materials
Where replacement parts or materials are required, their price and availability can vary. Manufacturer warranties, where applicable, are subject to the relevant manufacturer's terms. Service/workmanship warranty, if offered for a particular service, will be subject to the warranty information provided for that booking.

Limitation & Operational Conditions
ZivroFix will make reasonable efforts to facilitate and provide booked services. Completion time may be affected by traffic, weather, technician availability, parts availability, customer access or other circumstances beyond reasonable operational control. Nothing in these terms is intended to exclude rights that cannot lawfully be excluded under applicable law.

Policy Updates
These terms and related website policies may be updated when business processes, legal requirements or platform features change. The version displayed on the website at the relevant time will apply subject to applicable law.