Privacy Policy

Information We Collect
When you use ZivroFix, we may collect information necessary to provide and manage services, including your name, mobile number, email address if provided, service address/location, selected service, booking date and time, problem description, booking history, service history, payment transaction reference/status, customer support communications, feedback and ratings.

How We Use Information
We may use this information to create and manage bookings, confirm appointments, coordinate technicians or service professionals, contact customers regarding their bookings, provide customer support, process and reconcile payments, handle cancellations and refunds, maintain service records, improve our platform and services, detect misuse and comply with applicable legal requirements.

Service Professionals & Providers
Information reasonably necessary to fulfil a booking, such as the customer's name, contact details, service address and service requirement, may be shared with the assigned service professional or relevant service provider. We do not intend to share more information than reasonably necessary for service fulfilment.

Payment Information
Online payments may be processed through an authorized third-party payment gateway. ZivroFix does not ask customers to disclose sensitive authentication credentials such as UPI PIN, card PIN or internet-banking password directly to ZivroFix. Payment providers may process information according to their own terms and privacy practices.

Cookies & Technical Information
Our website may use cookies, sessions or similar technical mechanisms required for login, security, booking functionality, preferences and website performance. Technical information may also be used to diagnose errors and protect the platform from misuse.

Data Security
We use reasonable administrative and technical measures intended to protect customer information against unauthorized access, misuse, alteration or disclosure. No internet-based system can guarantee absolute security, but we aim to use appropriate safeguards for the information handled by our platform.

Data Retention
Booking, transaction and support records may be retained for operational, accounting, dispute-resolution, fraud-prevention or legal purposes for as long as reasonably required.

Legal Disclosure
Information may be disclosed where required by applicable law, lawful government request, court order or where reasonably necessary to protect customers, ZivroFix or the integrity of the service.

Privacy Queries
Customers may contact ZivroFix using the support details shown on this website for privacy-related questions or requests.